Owner Relations Manager
Location: Truckee and North Lake Tahoe, CA
Compensation: $28-$32/Hour + Bonus Opportunities
Employment Type: Full-Time
About Us
We are a fast-growing vacation rental and property management company that takes pride in delivering a five-star experience to our homeowners and guests. We believe in teamwork, proactive communication, and going above and beyond to create win-win situations for everyone involved. If you love building relationships, problem-solving, and working in a dynamic environment, we want you on our team!
About the Role
As an Owner Relations Manager, you will be the primary point of contact for our homeowners, ensuring the success of their rental properties. Your role is a blend of relationship management, strategic revenue planning, and operational coordination. You will act as the homeowners’ advocate while ensuring seamless collaboration between the guest services, field, and maintenance teams.
Key Responsibilities:
Serve as the main point of contact for a portfolio of vacation rental and ski lease owners.
Build strong relationships with homeowners through proactive communication, trust, and transparency.
Manage homeowner accounts, ensuring their properties are performing optimally in the rental market.
Oversee and refine revenue strategies, becoming an expert in the local vacation rental market.
Address and assist with guest escalations related to the properties in your portfolio.
Work closely with the field team, guest services, and maintenance team to ensure smooth operations.
Conduct property walk-throughs, providing feedback and recommendations to homeowners for improvements.
Stay informed on market trends, pricing strategies, and occupancy patterns to maximize property performance.
What We’re Looking For:
Strong customer service and relationship-building skills – you genuinely enjoy working with people!
Excellent communication and problem-solving abilities – you can handle issues with professionalism and efficiency.
Proactive and self-motivated mindset – you take initiative and follow through.
Detail-oriented and highly organized – juggling multiple tasks is second nature to you.
Ability to stay calm under pressure – guest issues and homeowner concerns don’t rattle you.
Knowledge of the Truckee/Tahoe area (or willingness to learn quickly).
Familiarity with vacation rental management is a plus but not required.
A valid driver’s license and reliable vehicle (some property visits required).
Perks & Benefits:
Competitive pay with bonus opportunities and paid holidays, paid time off, and 401(k) matching.
A flexible schedule that supports work-life balance.
Opportunity to grow with a dynamic, fast-paced team.
Be part of a company that values teamwork, innovation, and exceptional service.
How to Apply:
If this sounds like the perfect fit, send us your resume and a cover letter to careers@tahoetruckeevacations.com. Bonus points if you include your favorite morning beverage!
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